Frequently Asked Questions

Amenity Access

POOL

What are the operating hours of the pool?

The pool season typically runs from Memorial Day weekend until Labor Day weekend. During season, the pool is open every day from 8:00 AM – 8:00 PM.

How many guests can I have at the pool?

Residents are permitted to have up to 2 guests at any time.
If residents expect more guests, they should inform in writing as a request in TownSq or by emailing the community manager at DESPmanager@goodwintx.com.
The pool and cabanas cannot be reserved. They must remain open to residents.

Where is the pool located?

The pool is located at 14055 Beacon Crest Lane.

Is alcohol allowed at the pool?

Use of alcohol is strictly prohibited at the pool.

GYM

The Gym is open 5:00 AM to 11:00 PM, seven days per week.
Use of the equipment in this facility is at your own risk.
All equipment is first come - first used and may not be reserved.
Please be courteous to fellow gym users and their guests.
No smoking in the gym.
All glass items (bottles, glass cups, etc.) are strictly prohibited in the Fitness Center.
No alcoholic beverage permitted in the gym.
No pets allowed.
No wheeled recreational vehicles shall be allowed in the Gym. This includes, but is not limited to bicycles, tricycles, scooters, wagons, skateboards or roller skates/blades.
No unlawful use of the gym is allowed.
All belongings shall be removed from the gym when departing. The HOA shall not be liable for any lost or stolen property.
Proper attire shall be worn while in the gym.
No wet bathing suits are allowed in the gym.
Leave the Fitness Center area as you found it. REPLACE ALL WEIGHTS & wipe down machines after use. Please bring your own towel for this purpose.
Gym users shall wear foot apparel (sandals or gym shoes) while in the gym.
Gym access will be permitted through the outside gym door only.
Card keys for the gym are non-transferable to other households.
Use of the Fitness Center is limited to residents and their guests. Residents are limited to two (2) guests at one time. Residents must accompany their guests and remain with their guests at all times.
Replacement or issuance of an additional card key is $50.00.
Gym users shall not facilitate gym access to users not in possession of a card key.
Failure to abide by gym rules is an HOA violation and subject to fining and may result in suspension or revocation of all gym privileges.
Do not “monopolize” the exercise equipment. Thirty (30) minutes is the maximum time on any one piece of equipment (especially if someone is waiting to use it.)

Access Devices

Where can I get a key fob?

To request an amenity access key, please follow this link: gmiusaaccess.com/amenity-request/?prop=desp

The Amenity Team will send a confirmation email once your request has been processed.

What will I use my key fob for?

Your key fob is used for the gym, pool, clubhouse reservations.

Is there a charge for my key fob?

There is no charge for your initial key fob. A replacement for a lost or damaged key fob costs $50.00.

Can I buy additional key fobs?

No, additional key fobs cannot be purchased. Only one (1) key fob per address is permitted.

How long does it take for my request to be fulfilled and how will I receive my device?

Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pick up, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at your local Goodwin office.

Clubhouse

How can I reserve the clubhouse for a party?

The clubhouse can be reserved here (Reservations > Amenities > Clubhouse in TownSq).
The clubhouse can be reserved three months out.
Timeslots are 8:00am-2:00pm and 4:00pm-10:00pm. Timeslots are non-negotiable. Both timeslots can be reserved for one event.
1. By completing a clubhouse reservation, you agree to the Terms of Usage.
2. At the time of reservation, please complete the following:
  - via TownSq Request, return completed forms (found in Documents)
  - make payment
  
  Reservation are approved on a first-come first-serve basis within three business days of all required steps. Please do not send additional requests for approval within that time frame.
  
  Failure to submit the form and payment with the calendar reservation will result in the reservation request being cancelled.

Payment

All sales are final.
Non-refundable $200.00 rental per time slot ($400.00 for the whole day)

Clubhouse capacity is 40 people.
Reservation must be finalized at least five (5) business days prior to the event.
Homeowner’s key fob will be activated for the event to access the clubhouse.

Bookings in consecutive months not permitted.
Each address can only have one booking per quarter (January-March, April-June, July-September, and October-December).

Is alcohol allowed at the clubhouse?

Use of alcohol is strictly prohibited at the clubhouse.

** This process is subject to change**

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?
- The Association maintains the common areas and otherwise preserves and furthers the operation of the property as a first quality residential subdivision.
- Homeowners are responsible for keeping property in good condition and repair.
- Owner maintenance responsibilities include but are not limited to adequate exterior painting and other maintenance, keeping landscaping and sprinkler systems on the lot in well-maintained condition, and keeping the sidewalk on lot in good condition and repair.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Scheduled trash day is Friday.
Please Remember to store your trash bins/ recycle bins out of street view on non-trash pick-up days. Fine violation will be enforced!

What is the bulk pick-up schedule for my community?

Bulk waste pick-up is offered on your regular recycle and trash pickup-up day on the 3rd week of each month.
Bulk trash pick-up is a service offered by the city for items that are too large to fit in your trash can.
Up to (5) items can be accepted for your once monthly pickup. These items are to be placed where your regular recycle and trash carts are serviced (curbside or alley side).
See https://www.friscotexas.gov/1350/Bulk-Trash-Pickup for more information.

How do I get electric/gas/water/trash service?

New water and trash service can be setup through the city, online or at City Hall, with valid picture ID.
Each account is billed a $150 deposit and a $25 non-refundable administrative fee. Accounts requiring same business day connection will be charged an additional $25 fee.
o Visit https://www.friscotexas.gov/139/New-Service for more information.
Electricity and natural gas have been deregulated in the Frisco area, which means you may be able to choose your providers from a number of private organizations.
If your home is served by CoServ, you must purchase through CoServ.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:30 AM-5:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Community Manager, via email DESPmanager@goodwintx.com

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:30 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

DESP – Estates at Shaddock Park Community

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code DESP in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is DESP.

What is the Management ID?

6587

When is my assessment due?

January 1 annually
Late date - 30th of the month

Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:30 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:30 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent: Suzzie Goodell, sgoodell@symphonyrisk.com, 972-864-0400

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:30 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.

How much does a lender questionnaire cost?

Visit the HomeWise website at https://www.homewisedocs.com/ for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.

Leasing/Rentals

There are rental restrictions for this community.
- New owners can lease to property
- There is a cap of 20% which the community has not yet met.
- Owners/landlords are prohibited from doing short term rentals. All Leases must be 12 months or longer.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up
Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:30 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.